Privacy Policy

Last Updated: November 2025

1. Introduction and Our Commitment to Your Privacy

This Privacy Policy explains how Astonish LLC, along with our group companies and affiliated organizations ("Astonish LLC", "we", "our", or "us"), collects, uses, protects, and discloses your Personal Information. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner.

This policy applies to personal information we collect through our website (the "Site"), and when you engage with us as a supplier, customer, or business partner. By using our Site or providing us with Personal Information, you consent to this Privacy Policy.

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top of this policy. We encourage you to review it regularly. For significant changes, we will take appropriate measures to inform you.

2. Who We Are

Astonish LLC is a leading real estate services firm helping occupiers and investors optimize the value of their real estate. Our core services include leasing, capital markets, occupier services, tenant representation, auction services, and valuation & advisory (the “Services”).

3. What Personal Information We Collect

Personal Information is simply any data that connects back to you or your household. We collect it through your direct input, automatic methods, and occasionally from other sources (third parties).

Here's a breakdown of the types of information we gather:

  • Information you give us: This includes basic identifiers (name, email, phone, mailing address) and professional details (job title, company).

  • Information collected automatically: When you use our Site, we use cookies and tracking technologies to collect usage data (like your IP address, pages accessed, and browser type).

  • Information for business/contracts: To fulfill agreements, we collect necessary contact, role-related, and financial or property details.

4. How We Use Your Personal Information

We collect your Personal Information because we have a legitimate need to run our business and give you the best, most secure experience possible.

We use your information to:

  • Manage our relationship with you. This includes fulfilling contracts, providing you with the products and services you ask for, and managing your account online.

  • Communicate effectively. We'll send you messages about the services you already use, answer your questions, ask for feedback, and reach out regarding any properties or services we think you might be interested in.

  • Send relevant marketing. We'll use your information to send you updates about our services or upcoming events that may be relevant to you. (You can opt out of marketing messages whenever you want.)

  • Improve our Site. We analyze how you use our platform to continuously enhance its design, content, and features.

5. How We Share Your Personal Information

We do not sell your Personal Information. We only share it when you give us permission or with specific groups of recipients:

  • Our service providers and affiliates. We share information with companies that perform essential functions for us, like processing data, handling marketing, performing analytics, or boosting our security. These partners must protect your data and only use it for the specific purposes we define.

  • Clients and transaction partners. We share your information with other participants and clients when you are involved in a specific bid or transaction.

  • Legal requirements. We may need to disclose information to law enforcement, regulators, or courts when we believe it's necessary to comply with the law, protect our legal rights, or protect someone's vital interests.

  • Business transactions. If our business is involved in a merger, acquisition, or reorganization, we may share information with a potential buyer, provided they agree to maintain the privacy standards outlined in this policy.

6. Legal Basis for Processing

Our legal right to collect and use your Personal Information is based on the specific situation. We generally only collect it for these reasons:

  • To fulfill a contract. We need the information to perform an agreement we have with you.

  • For our legitimate business interests. The collection is necessary for our commercial interests and does not outweigh your fundamental rights.

  • When you give consent. You have provided us with your permission to collect the data.

  • To comply with the law. We have a legal obligation that requires us to collect the data.

Important Note: If you don't provide us with necessary information, it may prevent us from signing a contract with you or delivering our services.

7. Data Security, Retention, and International Transfers

  • Security: We take the security of your data seriously and use reasonable technical, administrative, and physical measures to protect your Personal Information. However, remember that no system connected to the internet is 100% secure, and we cannot absolutely guarantee the safety of information you send online.

  • Retention: We only keep your Personal Information for as long as we need it. This retention period is determined by the reason we collected the data, our relationship with you, and any legal, accounting, or reporting obligations we must meet. Once the data is no longer necessary, we will either delete or anonymize it.

  • International Transfers: Your data may be sent to and processed in countries outside of your own, including the United States, where our servers are located. When we transfer your information internationally, we take steps to safeguard it according to the protections described in this policy.

8. Your Data Protection and Privacy Rights

Depending on where you live, you may have specific rights regarding your Personal Information. To exercise any of these rights, please contact us using the details provided below.

  • You can ask us what specific information and categories of data we have collected about you.

  • You have the right to request that we update or fix any inaccurate Personal Information we hold.

  • You can ask us to delete the Personal Information we have collected from you.

  • You can stop receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

  • If you are a California resident, you also have the right to opt out of the "sale or sharing" of your information for targeted advertising.

  • We do not use your Sensitive Personal Information in a way that would require us to offer this specific limitation right under applicable law.

  • We will not treat you unfairly or discriminate against you simply because you chose to exercise any of your privacy rights.

9. Mobile Information:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. End users can opt out of receiving further messages by replying STOP or ask for more information by replying HELP. Message frequency varies. Message and data rates may apply.

10. SMS Terms and Conditions

Upon messaging opt-in, the end user agrees to receive messages from Astonish LLC regarding real estate news and listings. End users can opt-out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply. If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at info@astonishcommercial.com or (513) 334-3624.

11. How to Exercise Your Rights

. You may submit a request yourself or through an authorized agent at the contact info below.

We will respond to your request within the timeframes required. To protect your privacy, we will need to verify your identity before processing your request, which may require you to provide at least two pieces of Personal Information we already have on file.

  • info@astonishcommercial.com

  • (513) 334-3624

  • 9918 Carver Rd, Ste 101, Cincinnati, OH 45242